It's unclear for customers when SMS notices refer to 'multiple items', like these:
The SMS message below is the best practice in library SMS borrower notices
When unsure, or to just view details, the customer taps the highlighted link under the heading
"Full info:"
Click the link in Prue's SMS...just like she would tap it to see All items she has overdue...
Click here to see other key benefits of Reverse SMS… >